Additional Support

While CTL Staff have listed their particular expertise, they can answer any of your questions about teaching online.

Blackboard Campus Support: QCITSupport

Blogs, Wikis, GSuite: Rob Garfield (

Lecture capture, podcasting, Google Tools for Education (GSuite), Blackboard: Jean Kelly (

Google Tools for Education (GSuite), Online course development: Rachel Stern (

Teaching Online: Rowena Li (

CUNY Blackboard User Guides for Faculty:

CUNY Blackboard Guides for Students:

Book an appointment with Jean Kelly by email ( to discuss Blackboard course set up, Collaborate Ultra, Screen recording/Podcasting, Teaching Online.

Book an appointment with Rob Garfield by email ( to discuss ways to run your class this semester: Low Tech/Low Bandwidth, Blackboard, Google, email, etc.

Book an appointment with Rachel Stern by email ( to discuss Strategies for Teaching Online, Teaching Online, GSuite (Ie: Google Classroom, Google Meet), Blackboard Collaborate , etc.

CTL Online Help Email:

IT Help Desk Services, including Live Support:

  • Phone: 718-997-4444

  • Email:​

Teaching Online Faculty Experts

We are fortunate to have a number of faculty from around the QC campus who are experienced at teaching online and are willing to serve as additional resources. Please feel free to reach out to them, too. Teaching Online Faculty Experts