FAQs

Google Meet Recording Bug

There is a bug when using the Google Classroom Generated Google Meets, wherein the first person who enters the Meet can mute or remove participants, start recording and will be the owner of the recording.

We recommend that you disable the automatically generated Google Meet link in Classroom and generate your own Google Meet using https://meet.google.com/.

If a student has already recorded your meeting, please request that they transfer ownership to you.

Google is aware of this bug but we don't yet have a timeline for the resolution. Updates will be posted here.

Where do I go to get help?

To get help from the Center for Teaching & Learning, please visit our Keep Teaching site at keepteaching.qc.cuny.edu. On the front page you will see links to our upcoming workshops, our virtual “Front Desk” and ways to schedule one-on-one sessions with our technologists. We will have our most updated information there.

How do I access my QC G Suite account while I'm logged into my personal Google account?

Please follow the steps in this video: https://youtu.be/o7XuV799dMg

I’m teaching a course which starts in a few weeks, but I can’t access Blackboard or QC G Suite.

There are a few reasons why this might happen.

  1. Your QC accounts haven't been activated yet because you are a new faculty (full-time or adjunct).


  2. Your QC accounts have been deactivated because you are an adjunct who is NOT teaching in the current semester, although you have taught at Queens College during past semesters.

    If either the above applies to you, ask your department chair ASAP to initiate a Person of Interest (POI) ePAF to help expedite account activation. 


  3. If you’re teaching in Blackboard, it’s possible that you weren’t correctly added as an instructor to the course in CUNYFirst. Please contact your department to verify your status in CUNYfirst.


If none of the above applies to you, please contact the IT Help Desk to ask what your next steps should be: helpdesk@qc.cuny.edu



I’m a student and I don’t have a computer. How can I borrow one?

Email keeplearning@qc.cuny.edu to request a loaner device. You will receive a response in your Qmail account.

Does Queens College have a Zoom for Education account?

Yes, all CUNY students, faculty and staff have access to a ZOOM account.
Some ZOOM features include:

  • unlimited meeting duration

  • up to 300 participants per meeting

  • free VOIP and international toll

  • polling

  • screen sharing

  • 24/7 technical support

  • webinars and Zoom rooms.

For more information, please check out the ZOOM page on this website

How do I prevent "Zoom bombing?"

Please read CTL's tech tip on securing your Zoom Session: http://ctl.qc.cuny.edu/how-to-secure-your-zoom-sessions/

Additonal resources


How do I place materials (ie: readings, streaming video etc..) on reserve

Our Course Content Reserve Center can help you provide students with easy, online access to course materials, including streaming video. Use the Online Request Forms at: https://library.qc.cuny.edu/services/borrowing/reserves/. We can help with managing your course, adding new materials, and other questions.

For managing your course site, or for technical concerns, contact: Ms. Alida Marcu at QC_Reserve@qc.cuny.edu

For more information please see here: https://qc-cuny.libanswers.com/faq/297180

How do I add an observer or guest to my Blackboard course?

Please follow the steps at: http://bit.ly/add-bb-users


Click on a topic below for detailed answers to other frequently asked questions: